That product inspired not only our company name but our sustainability ethos. Our first product, back in 2006, was a hand-crafted little owl collage made from recycled materials. Driven by a passion for inspiring a love of play in babies and children, our products are enjoyed by families the world over. Petit Collage combines modern design with a focus on sustainable materials to create bold and thoughtful toys, games, gifts, and activities. Always inspect all deliveries immediately upon arrival.

The carrier may need to inspect the package if a claim is filed. Hold onto all packaging materials and the item until further notice. We must be informed within 48 hours of delivery of the damaged goods or we cannot process a claim. What if my item is damaged? Please call us immediately at 1-80 if you receive a damaged or defective item and we will process a claim and/or send you a replacement. If you would like to add to your order, please place a new order. Please wait for your order to arrive and refer to our return policy below to request a refund or exchange. If you would like to add to your order, please place a new order.Ĭan I cancel or make changes to my order? Since we try our best to process and ship your order as quickly as possible, we cannot cancel or make changes to an order once it has been confirmed. Please wait for your order to arrive and refer to our return policy below to request a refund or exchange. Order Cancellations & Changes Since we try our best to process and ship your order as quickly as possible, we cannot cancel or make changes to an order once it has been confirmed. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse. Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Once your return is received, a credit will be issued to the credit card used for payment of the original order. Please note that you are responsible for the return shipping costs. Lebanon, IN 46052īe sure to include the original order number. Hachette Book Returns Warehouse 322 South Enterprise Blvd. If you have not received an email, write to us at is your return and exchange policy? We want you to be completely satisfied with your purchase.īut if you are not, you may return it up to 30 days after receipt. How do I get a tracking number for my package? You should receive an email from Petit Collage with the tracking number of your shipment once it is on its way. How long will it take for my order to arrive? Domestic shipments usually arrive in 7–10 business days. For example, if you place an order on Tuesday, it may not ship until Thursday or Friday. When are items shipped? Orders are processed and shipped within 2–3 business days of receipt. We also cannot accept orders placed on credit cards with international billing addresses at this time. If your order amount is $30 or more (after any discounts and before tax), your ground shipping is free. No express shipping is available. We cannot ship to PO Boxes. Shipping is temporarily unavailable to Hawaii and Alaska.ĭo you ship internationally? Unfortunately at this time we do not ship to international addresses. How much does shipping cost? Ground shipping is $5.00 for all orders up to $30.00.

Matching animals to their babies